You can modify your order items up until 8 hours before shipping of the item. You can email us the modification details or call us at +91 7975708181. Delivery time and date may change due to modification. If you modify the order items up until 8 hours before delivery, rent and deposit will be charged as per new items in the order according to rates mentioned in the website at the time of ordering. This is a non transferable contract. As a customer and party to the contract, you cannot shift items from address mentioned in this delivery address to anywhere else. In case of change of address you are advised to inform Prime Healers 1 day prior to shifting and only after submission of the new address and the revised address proof, shifting will be conducted.
According to the Cancellation Policy Prime Healers, orders can be cancelled up to 8 hours before the agreed delivery time without any cancellation charges.
Cancellation requests can be made by:
Please note that orders cannot be cancelled once the equipment has been delivered.
The Cancellation Policy Prime Healers is designed to ensure a smooth, transparent, and hassle-free experience for every customer. Please review the following terms regarding order modifications, cancellations, returns, and rental tenure changes.
As per the Cancellation Policy Prime Healers, you can modify your order up to 8 hours before the scheduled shipment of your medical equipment.
To request a modification, you can:
Email us with the updated order details.
Call us at +91 7975708181.
Please note:
Delivery date and time may change depending on the requested modifications.
Rental charges and security deposits will be revised based on the updated equipment and the prices listed on the Prime Healers website at the time of modification.
Rental agreements are non-transferable. Equipment cannot be moved to another address without prior approval.
If you need to change the delivery location, inform Prime Healers at least one day in advance. Equipment will only be shifted after submitting the new address and valid address proof.
According to the Cancellation Policy Prime Healers, orders can be cancelled up to 8 hours before the agreed delivery time without any cancellation charges.
Cancellation requests can be made by:
Emailing our customer support team.
Calling our customer care number.
Please note that orders cannot be cancelled once the equipment has been delivered.
Under the Cancellation Policy Prime Healers, returns are accepted only in the following situations:
The equipment has a major manufacturing defect.
The equipment is not functioning properly upon delivery.
Exceptional circumstances approved by the Prime Healers team.
Once our delivery personnel have completed the installation and you have confirmed that the equipment is satisfactory, returns will generally not be accepted. In such cases, the full rental charges for the agreed rental period will apply.
Yes. As outlined in the Cancellation Policy Prime Healers, customers may request an extension of the rental period at any time, subject to equipment availability.
However:
Rental tenure can only be extended.
Requests to reduce the agreed rental period are not eligible for a refund.
The full rental amount for the originally agreed rental duration will remain applicable.
If you have any questions regarding the Cancellation Policy Prime Healers, order modifications, cancellations, or rental services, please contact our customer support team. We are committed to providing transparent policies and reliable service to ensure the best experience for every customer.
