Cancellation Policy

1. How and till when can I modify my order ?

You can modify your order items up until 8 hours before shipping of the item.  You can email us the modification details or call us at 07975708181. Delivery time and date may change due to modification. If you modify the order items up until 8 hours before delivery, rent and deposit will be charged as per new items in the order according to rates mentioned in the website at the time of ordering. This is a non transferable contract. As a customer and party to the contract, you cannot shift items from address mentioned in this delivery address to anywhere else. In case of change of address you are advised to inform Prime Healers 1 day prior to shifting and only after submission of the new address and the revised address proof, shifting will be conducted.

2. What is the procedure for cancelling an existing order ?

Once delivered, an existing order cannot be cancelled. You can cancel your order up 8 hours before the agreed date of delivery without any extra cost. You can place a cancellation request by emailing or calling us.

3. Can I return a few items or the entire order if I do not like the items during the time of delivery ?

Only items with major defects or non-functionality will be taken back. We will accept only if the equipment is no more needed under exceptional conditions. Once the Prime Healers team personnel leave your premises with you confirming satisfaction basis your order and what was delivered, a return may not be availed by you and full rental cost for decided period will be applicable.

4. Can I modify my tenure after placing my order?

Yes only extension of tenure will be accepted. And if you want to reduce the tenure, full rent is applicable for the period agreed at the time of delivery/placing order.