We are looking for a Call Center Representative who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Converting inquiries into leads and grow customer base

Skills

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Must know, Kannada, English & Hindi (other languages are an advantage)
• Proficient in Microsoft Office, excel, internet usage

Qualification

1. Higher Secondary (12th Pass)
2. Minimum 1 year of call centre experience

Job Types: Full-time, Contract Pay: ₹15,000.00 – ₹20,000.00 per month Location: Bengaluru Last Date: Febraury 28, 2023 submit your resume at [email protected]